a. Does the license provide royalty free use of components?

Yes, all licenses have royalty free basis of using our components.

b. What's the difference between "Individual Developer" and "Small Company" licenses?

The "Individual Developer" license is acceptable only for the individual person. If you are registered as a company, or you are the group of developers (up to ten), you need the "Small Company" license.

The "Individual Developer" license allows to deploy the component only at the 1 Website. The "Small Company" license allows to deploy the component at the unlimited numbers of Websites.

c. What's the difference between "Small Company" and "Large Company" licenses?

The "Small Company" license is valid only up to 10 developers. The "Large Company" allows to work with the component the unlimited number of your developers.

Also purchasing the "Large Company" license for "Total Edition" gives you ability to get the Source Code of the component immediately by your request.

a. How do you accept orders and how does look the order process?

For your convenience, we teamed up with PayPro Global to provide a secure and reliable platform for selling our software products online. The whole ordering process is supported by PayPro Global, who handles all transactions details. Your private data is 100% safe, as PayPro Global complies with the latest online security standards.

Whole ordering process works automatically. These are steps to purchase product:

• Select desired license and click by the 'order' link from table with licenses and prices. Next you will be redirected to our 'https' page on PayPro Global.
• On this page you will fill your data and select desired payment type from Credit card, PayPal, Wire Transfer, American Express, Purchase Order and a lot of other payment types.
• After processing of your order PayPro Global will automatically send to you email with link to download full version of product and your registration data (serial number, order ID, license type, name).

Whole ordering process and getting licensed software takes few minutes!

b. Which payment options are supported?

These payment options are supported now:

• Visa/MasterCard/Eurocard
• American Express
• Discover/Novus
• Bank/Wire transfer
• Diners Club
• JCB
• PayPal
• Fax
• Purchase order

To see a whole list with payment options click by the 'order' link from table with licenses and prices. Take a look at the field 'Payment options'.

c. How to purchase through Purchase Order?

Purchasing by Purchase order is allowed for companies and organizations. Private persons can't use this payment option.

To place an order through Purchase Order:

1. Select desired license and click by the 'order' link from table with licenses and prices. Next you will be redirected to our 'https' page on PayPro Global.
2. On this page you will fill your data and select payment option 'Purchase Order'.

a. How long I can use your software? Does it have annual subscription?

You may use it as long as you want, it doesn't have any limits or annual subscriptions.

b. Does the product have free updates?

First of all, your license will never expire, you may use the product as long as you wish.

After purchasing you will be able to get for free all updates during a major version. For example, you have purchased the version 5.3. Therefore, you'll are able to get for free all versions 5.0, 5,1... 5.X.

Usually we are releasing new major versions every 1.5 - 2 years. We respect our customers, if you purchased the latest version and after a month we release a new major version, you’ll get the key for it as a gift for free.

The update from a one major version to another major costs the standard price with 40% discount.

c. How to get update?

The simplest way is open Nuget Package Manager and click 'update'. In case of you license key is valid for the current update, you'll update the product automatically during few seconds.

Another way is send an email to us: support@documentcore.net with mention of your Order ID.

Also after releasing a new version of the component we are sending emails to our clients with mention about new features and a link to download the updated product.

d. What kinds of support are included in the licenses?

The all licenses already include "Free" technical support. For most cases this support is enough. Also we offer "Paid" support. To see the difference between "Free" and "Paid" support, visit this page:

https://www.documentcore.net/support.php

a. What discounts are available for resellers?

We offer 20% discount for resellers, we are always opened to discuss it: support@documentcore.net.

b. What discounts are available for educational and non-profit organizations?

For educational and non-profit organizations we can offer up to 50% discount, it depends of license type.

c. How to get 5% discount?

It's very easy, simply send us 5 sentences at support@documentcore.net about your application/project where our component will work. It will be really interesting to us to understand in what areas our component does work.

Next we'll send you the link to purchase our component with discount.

d. How to get 10% discount?

To get 10% discount, place an answer at stackoverflow.com where people asking about something similar that our component can do too. Send the link to your post at support@documentcore.net

Next we'll send you the link to purchase our component with discount.

a. How do you deliver your products?

We deliver the licenses for our products electronically via email. The delivery process works automatically. If you have any questions email us at our sales department: support@documentcore.net.

After the purchase you will get a registration email with your License Key (serial number) and your registration data. Use the key to activate your copy of the product.

b. How long it will take to get product after purchasing?

After the processing of your order, the processing system send to you the registration email with your registration data immediately.

For example, if you paid by a credit card, the whole process from the order processing and get the licenses takes a few minutes.

Note: We process the Source Code License manually, so depending of time zone the getting of the source code may take 1 business day. Our Support Team will send the source code to you manually via email.